Frequently Asked Questions

STL, STEP, IGES, OBJ, and most CAD formats. If you have a different format, just ask – we're flexible.

Standard orders are typically 5-7 business days. Rush orders are available – contact us to discuss expedited timelines.

We specialize in engineering-grade materials: PEKK, PPA, PPC, PC, PA6, PA12, carbon fiber reinforced polymers, glass fiber composites, flame retardants, and flexible materials like TPU. We can also work with standard materials (PLA, ABS, ASA, PETG) when appropriate, but we usually recommend something better suited to your application's requirements.

Yes, we ship across Europe and internationally. Shipping costs are calculated based on destination and package dimensions.

No minimum. We handle everything from single prototypes to production runs of thousands of parts.

Pricing is based on material, print time, part complexity, and quantity. Submit a quote request with your files for accurate pricing – it's free and there's no obligation.

Usually within 24-48 hours for standard requests. Complex projects may take a bit longer as we review feasibility and optimization options.

Yes, volume discounts are available. The more you order, the better the per-unit price. We'll include tiered pricing options in your quote.

We work with validated open-source and in-house workflows, selected per project for the best physics fidelity. Every toolchain includes code-to-code verification. Detailed benchmarks and solver documentation are available under NDA.

Absolutely. We offer design services to take your idea from initial concept to manufacturable part, including CAD modeling, optimization, and DFM review.

Yes, we're happy to sign NDAs before discussing sensitive projects. Confidentiality is standard practice for all our client work.